Unthinking privatisation leaves much mess to be cleaned up

It’s been a week of facing up to the various troubles caused by the fad of governments trying to solve their problems with help from the private sector.

All governments have indulged in the fashion of privatising their businesses and outsourcing the provision of public services to a greater or lesser extent, with varying degrees of success. Victoria was first with the idea of selling off its electricity monopoly, and it’s had its own adventures with private toll roads.

But this week it was NSW’s turn to grapple with the almighty mess it’s made of its toll roads, guided by two visiting Victorians – Professor Allan Fels and Dr David Cousins. There is much for Victorians to learn from the northerners’ travails, as they struggle to keep the schadenfreude off their face.

First, how did this supposed “reform” push get started? Partly, it was ideological – many people believe private businesses are always efficient, whereas governments are always inefficient.

But mainly it was politicians trying to do the impossible – or look like they’d done it. How can the government do more without getting bigger? How can we respond to the voters’ unceasing demand for us to provide more without increasing taxes or adding to government debt?

I know, let’s use “public-private partnerships” to work their magic. This thinking has left Sydney ringed by 13 toll roads, 11 of which are majority-controlled by the ASX-listed giant tolling company Transurban, along with many minority partners.

Toll roads now make up almost half of Sydney’s motorway network. It has more toll roads than any other Australian capital city, which hasn’t stopped it from being the most congested. These toll roads have grown like Topsy, each with differing tolls and rules about how the toll is regularly increased.

Taken together, the toll road system is regarded as inefficient, unfair and lacking transparency.

This week’s final report of Fells’ and Cousins’ independent review found that tolls are higher than they need to be and higher than they should be. Unless something is done, they’ll increase too quickly in coming decades.

Tolls are too high in the sense that they probably encourage trucks to use less suitable roads, and lead to greater congestion on other roads as motorists try to save money. There is no provision for pricing rules set to run for decades to be reviewed to ensure they still make sense.

A toll road contract is a natural monopoly, but not all the contracts were awarded after competitive bidding. Where bidding did occur, contracts weren’t necessarily awarded to the firm offering to charge the lowest toll.

Often, the government set what the toll would be, with the contract awarded to the firm offering to take on the most of the government’s obligation. This was a way of shifting costs that should have been covered by the taxpayer onto motorists, thereby making budgets look better and taxes lower.

Sometimes the cost to motorists was disguised by contracts where the toll started low but rose excessively over time.

All the contracts involved the private firms borrowing the money to pay for the motorway, even though governments can borrow much more cheaply than businesses can. This made government debt look lower, but hid the higher interest costs in higher tolls.

All the contracts involved the company accepting “traffic risk”. When fewer cars use the road than had been predicted, the company’s out of pocket, but when there are more cars than predicted, the company makes a windfall gain.

By now, windfall gains are common, and the companies are cleaning up. But this is an unnecessary burden on motorists. Why? Because companies have to be paid to take on the risk, whereas governments are much better at bearing such risks. They can spread any costs over millions of taxpayers so that they become trivial.

The system of tolls is biased against motorists who live in the outer western suburbs, and biased in favour of those in better-off northern suburbs using long-established, government-owned toll roads crossing Sydney Harbour.

For some years NSW governments have sought to reduce this unfairness by paying subsidies to western suburbs motorists with excessive weekly toll bills. This makes the system less unfair by adding a cost to taxpayers with no loss to the toll companies. They actually benefit because more motorists can now afford to pay their high prices.

The Minns Labor government has vowed to bite the bullet and renegotiate the contracts. This week’s final report recommends that it replace the hodgepodge array of tolls with a uniform system where the price is based on distance travelled, with those travelling longer distances charged less per kilometre.

The Harbour Bridge and Harbour Tunnel tolls would be included in the pricing mechanism, so that northern suburbs motorists paid more, while western suburbs motorists paid less.

The government says it will compensate the toll companies for losses from changes to their contract arrangements, but would transfer “traffic risk” and its windfall gains to the government. This would help cover lower tolls in the west.

Transurban has belatedly agreed to renegotiate, but proposes setting the toll on a different basis, suggesting the negotiations may be long and hard. But getting agreement from all Transurban’s many minor partners could take an eternity. The government wants a deal by Christmas.

To this end, the report recommends that the NSW government take back control of tolls by setting up a state-owned entity, NSW Motorways. Its changes to tolling arrangements would be overseen by the NSW Independent Pricing and Regulatory Tribunal. The new entity should look for opportunities to add competition to the system, especially for any new roads.

The existence of the new tolling entity would allow the government to act should it take Transurban and its many partners too long to agree to a satisfactory deal.

The private companies have rights, but they don’t have the right to impose on the people of NSW and their government an unfair and unsustainable arrangement lasting forever and a day.

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We risk becoming a business kleptocracy, with pollies showing how

I was startled the other day to hear a mate saying he was a bit depressed by the thought that Australia was turning into a business kleptocracy. What? Surely not. But the more I thought about it, the more I realised he was on to something.

I’ve written a lot in recent times about the failure of what lefty academics call “neoliberalism” and its quest for smaller government. Going back to the reign of the Howard government, both sides of politics have accepted the fashionable idea that, though there are plenty of services governments should continue asking taxpayers to pay for, the actual delivery of those services should be “outsourced” to the private sector.

Why? Because, as everyone knows, the public sector is inefficient, whereas the private sector is highly efficient. Because it would be so much better to have more of us working for business and fewer working for the various arms of government. The greater efficiency should lead to lower taxes.

I’ve pointed to instances where this mixture of ideology and tribalism has failed, leading to lower quality services without much evident saving to the taxpayer. In a democracy, it’s always right to hold governments ultimately responsible for their stuff-ups.

But is that the whole story? My mate’s looking at it from a different angle: what do the many failed attempts to hand service delivery to for-profit operators say about the ethics and trustworthiness of Australia’s business people?

That, for a surprising number of them, if you see some money lying around with nobody watching, you grab it? That while ripping-off customers is unethical and will soon get you a bad reputation, overcharging “the government” is a harmless, victimless crime? No human was hurt in the making of this profit?

One of the first government services to be outsourced was childcare. Before long, a single company bought up more than half the childcare centres, expanded overseas and then collapsed. To avoid leaving many parents in the lurch, government had to step in and sort it – at great expense.

Much of the sector remains privately owned. Last week the United Workers Union produced a report finding that three-quarters of the 12,000 enforcement actions taken since 2015 were against for-profit providers.

The Rudd government drew much criticism over the deaths of several people caused by faulty installation of pink batts during the global financial crisis. But what does it say about all the inexperienced operators using unqualified workers who flooded into the industry because they saw an easy buck to be made?

Bipartisan decisions to open vocational education to private operators and charge fees on a similar basis to the HECS loan scheme, attracted many new operators, some of which used salespeople offering free iPads to unsuitable youngsters who signed up for “free” online courses. Cost the taxpayer millions in debt write-offs.

The present government and the four big banks swore there was no need for a royal commission into possible misconduct but, when its hand was forced, we all remember how much misconduct was uncovered.

An accountants’ report for the royal commission into aged care found that, using a common definition of profit (earnings before interest, taxes, depreciation and amortisation) for-profit aged care providers in the second-highest quartile had a profit margin of 16 per cent, compared with 13 per cent for non-profits and 4 per cent for state government providers in 2018. Return on equity was 12 per cent for non-profit providers and 72 per cent for for-profit providers.

This week Sydney’s Star casino joined Melbourne’s Crown casino in being accused of turning a blind eye to suspected money laundering, organised crime and foreign interference.

Whether or not you think Treasurer Josh Frydenberg should have included in the JobKeeper scheme a provision to claw back assistance that proved not to be needed, it’s surprising to see some big companies announcing healthy profits while hanging on to their grants.

This week the Fair Work Ombudsman filed court proceedings alleging that the Commonwealth Bank had knowingly breached its wage deals with employees as part of a $16.4 million underpayment.

The ombudsman’s annual report for 2019-20 said it had recovered more than $123 million for 25,000 employees, including $90 million in underpayments that employers self-reported.

Some of our biggest and seemingly most respectable companies, including Woolworths, Coles, Wesfarmers’ Target and Bunnings, Qantas and Crown casino – not to mention the ABC – have admitted or been accused of “wage theft”. Underpayment seems standard practice in the restaurant industry.

We’re asked to believe these are innocent mistakes made by big corporations with big human relations departments and computerised payroll systems because industrial awards and agreements are so hellishly complex. Sorry, I don’t.

Much easier to believe a culture has developed that business’ contribution to the economy is so heroic that behaving with honour and even obeying penny-fogging laws is optional.

And how could business people have reached such a self-serving conclusion? Perhaps by observing the Morrison government’s unashamed rorting of grant programs and Saint Gladys’ sanctification of political pork barrelling: it’s not illegal and everybody does it.

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Smaller Government turns out to be penny wise, pound foolish

Our problems responding to the pandemic are just the latest, most acute demonstration of the failure of the decades-long pursuit of Smaller Government. It was intended to leave us better off by rooting out waste and inefficiency, so we’d get government services of unchanged – maybe better – quality at less cost to taxpayers.

You’d have to say the project has limited the rise in government spending – after allowing for inflation and population growth – despite politicians on both sides being willing to increase the services provided. The Libs on defence and security; Labor on the Gonski school education funding reforms and the National Disability Insurance Scheme.

There’s little reason to believe we’ve seen much improvement in the efficiency with which government services have been delivered. Rather, there are numerous examples of reductions in the quality of services and a decline in the policy capability of public service – evident in the need to bring in military generals and the small fortune being spent on management consultants from the big four accounting firms.

This failure isn’t surprising when you remember the Smaller Government project is based on prejudice rather than evidence – the public sector is always inefficient; the private sector is always efficient – and on using the crudest measures to achieve greater efficiency.

For economists, the private good/public bad mentality is implicit in the neo-classical model of how the economy works. For business people and politicians, it comes from tribalism: the private good guys versus the public bad guys.

The Smaller Government push has been hijacked by conservative politicians wanting to transfer taxpayers’ money, workers and (they hope) votes from the public Labor column to the private Liberal column.

To the nation’s business people, privatisation spells access to the state’s monopoly pricing powers. Outsourcing gives them easier access to the vast profit-making opportunities of that Aladdin’s cave that is the government’s coffers.

Leaving aside this hijacking of the Smaller Government push for PPP – party-political purposes – it’s done more harm than good for two reasons: because of the failure to think through the objects of the exercise and because of the crude methods used to limit government spending.

One reason government spending has continued to grow is that governments have continued to promise voters new and better services. This is no bad thing, and is inevitable as we get richer and our wants shift from more goods (which are usually best produced by the private sector) to more services, many of which – such as education and healthcare, childcare, disability care and aged care – are better funded (and often, provided) by the public sector.

Once you accept that, in terms of government spending, literally Smaller Government is never going to happen, you realise the object of the exercise should be not smaller government, but better government: government that achieves its objectives efficiently and effectively. Government that gives value for money.

A big part of the problem is that, within the bureaucracy, the Smaller Government push has been led by the accountants in the Finance Department, with little thought applied by the economists in Treasury.

Lacking an appreciation of the broader economic issues involved in government budgeting, Finance has taken a Good Housekeeping approach: a tidy budget is a balanced budget. It’s been a short-sighted, budget-to-budget affair: “next month’s budget’s deficit is looking on the high side, so what quick cuts can we make to stop it looking so bad?”

This mentality is what breeds the crudeness of the measures used to limit spending – notably, the annual “efficiency dividend”, which each year imposes an arbitrary, top-down percentage cut in the total administrative costs of a department or agency. “We have no idea where the waste is, but there must be plenty of it, so you find it.”

After a couple of decades of saying “there must be plenty of waste” every year, the waste is long gone. Departments are left to find their own cuts, and what they cut is anything that won’t bring howls of protest from the lobbyists representing the powerful industries the department is supposed to be regulating in the public interest.

You end up cutting things where the true cost won’t be apparent until sometime in the future – such as the people doing the department’s policy development, the preparations you’re making for a pandemic that may never happen, and anything that involves cost now in return for cost-savings later.

This, however, is just the opposite to what you should be doing to make government better – more cost-effective. You should be seeking out, initiating and protecting spending that’s an investment in future cost-saving.

What we’ve ended up with isn’t Smaller Government, it’s just penny-pinching. It’s being penny wise and pound foolish.

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Smaller Government is dogging our efforts to beat the pandemic

It surprises me that, though the nation’s been watching anxiously for more than a year as our politicians struggle with the repeated failures of hotel quarantine and the consequent lockdowns, big and small, and now the delay in rolling out the vaccine, so few of us have managed to join the dots.

Some have been tempted to explain it in terms of Labor getting it wrong and the Libs getting it right – or vice versa – but that doesn’t work. Nor does thinking the states always get it right and the feds get it wrong – or vice versa.

The media love conflict, so we’ve been given an overdose of Labor versus Liberal and premiers versus Morrison & Co. But though we can use this to gratify our tribal allegiances, it doesn’t explain why both parties and both levels of government have had their failures.

No, to me what stands out as the underlying cause of our difficulties – apart from human fallibility – is the way both sides of politics at both levels of government have spent the past few decades following the fashion for Smaller Government.

Both sides of politics have been pursuing the quest for smaller government ever since we let Ronald Reagan convince us that “government is not the solution to our problems; government is the problem”.

The smaller government project has had much success. We’ve privatised almost every formerly federal and state government-owned business. We’ve also managed to “outsource” the delivery of many government services formerly performed by public sector workers.

But the smaller government project has been less successful in reducing government spending. The best the pollies have done is contain the growth in spending by unceasing behind-the-scenes penny-pinching.

And here’s the thing: pandemics and smaller government are a bad fit.

The urgent threat to life and limb presented by a pandemic isn’t something you can leave market forces to fix. The response must come from government, using all the powers we have conferred on it – to lead, spend vast sums and, if necessary, compel our co-operation.

In a pandemic, governments aren’t the problem, they’re the answer. Pretty much the only answer. Only governments can close borders, insist people go into quarantine, order businesses to close and specify the limited circumstances in which we may leave our homes.

Only governments can afford to mobilise the health system, massively assist businesses and workers to keep alive while the economy’s in lockdown, pay for mass testing and tracing, and flash so much money that the world’s drug companies do what seemed impossible and come up with several safe and effective vaccines in just months.

But when you examine the glitches – the repeated failures of hotel quarantine, the need for more lockdowns, the delay in stopping community spread, and now the slowness of the rollout of vaccines – what you see is governments, federal and state, with a now deeply entrenched culture of doing everything on the cheap, of sacrificing quality, not quite able to rise to the occasion.

As we’ve learnt, a pandemic demands quick and effective action. But when you’ve spent years running down the capabilities of the public service – telling bureaucrats you don’t need their advice on policy, just their obedience – quick and effective is what you don’t get.

The feds have lost what little capacity they ever had to deliver programs on the ground. They have primary responsibility for quarantine and vaccination, but must rely on the states for execution. Then, since both sides are obsessed by cost-cutting, they argue about who’ll pay – and end up not spending enough to do the job properly.

It took the feds far too long to realise that hotel quarantine was cheap but leaky. Every leak had the states closing borders against each other. The feds didn’t spend enough securing supplies of vaccines, then took too long to realise a rapid rollout wasn’t possible without help from the states.

Without thinking, Victoria initially staffed its hotel quarantine the usual way, with untrained, low-paid casual staff. It had run down its contact-tracing capacity and took too long to build it up – still without a decent QR code app. NSW let a host of infected people get off a cruise ship and spread the virus all over Australia.

The report of the royal commission laid much of blame for the aged care scandals on the feds’ efforts to limit their spending on aged care. They couldn’t demand providers meet decent standards because they weren’t paying enough to make decent standards possible.

One of the main ways providers make do is by employing too few, unskilled, casual, part-time staff, who often need to do shifts at multiple sites. Do you think this has no connection with the sad truth that the great majority of deaths during Victoria’s second lockdown occurred in aged care?

And now we discover the feds have failed to get the vaccine rollout well advanced even to aged care residents and staff.

Spend enough time denigrating and minimising government and you discover it isn’t working properly when you really need it.

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Smaller Government has failed, but let's cut taxes anyway

Think about this: despite a rocketing budget deficit, Scott Morrison is planning to press on with, and even bring forward, highly expensive tax cuts for high income-earners at just the time we’re realising that the 40-year pursuit of Smaller Government has been a disastrous failure.

Wake-up No. 1: the tragic consequences of the decision to outsource hotel quarantine in Victoria have confirmed what academic economists have long told us, and many of us have experienced. Contracting out the provision of public services to private operators cuts costs at the expense of quality.

Wake-up No. 2: efforts to keep the lid on the growing cost of aged care have given us appalling treatment of the old plus high profits to for-profit providers and some not-for-profits seeking to cross-subsidise other activities.

A new report by Dr Stephen Duckett and Professor Hal Swerissen, of the Grattan Institute, summarises the aged care system’s “litany of failures”, as revealed by the royal commission, as “unpalatable food, poor care, neglect, abuse and, most recently, the tragedies of the pandemic”.

There was a time when aged care was provided by governments, particularly in Victoria and Western Australia. But as the population has aged, successive federal governments have sought to limit the role of government by having aged care provided first by religious and charitable organisations and then by for-profit businesses.

The report’s authors note how little we spend on aged care. Countries with well-functioning aged care – such as the Netherlands, Denmark, Sweden and Japan – spend between 3 and 5 per cent of gross domestic product, whereas we spend 1.2 per cent.

“Rather than ensuring an appropriately regulated market, the government’s primary focus has been to constrain costs,” they say. When old people are assessed for at-home care or for residential care, the emphasis is less on their needs than on their eligibility for less-costly or more-costly support.

Partly because of the failure to set out clear standards for the quality of the care the community should be providing to our elderly – presumably, because keeping it vague helps limit costs – the system has become “provider-centric”.

Over the past two decades, the provision of aged care has increasingly been regarded by government as a market. “Residential facilities got bigger, and for-profit providers flooded into the system. Regulation did not keep pace with the changed market conditions,” the authors say.

But, though you’d better believe the profit motive of for-profit providers is super real, anyone who’s done even high-school economics could tell that the aged-care “market” offers nothing like the countervailing forces that textbooks describe.

The royal commission’s interim report found “it is a myth that aged care is an effective consumer-driven market”. A myth instigated and perpetuated by the Smaller Government brigade.

Duckett and Swerissen say that, “in practice, providers have much more information, control and influence than consumers. In residential care, a veil of secrecy makes it very difficult for consumers to make judgments about key quality variables such as staffing levels.”

Rather than turning aged care into a well-functioning market, “the so-called reforms resulted in for-profit providers increasingly dominating the system. The number of for-profit providers has nearly tripled in the past four years, from 13 per cent in 2016 to 36 per cent in 2019".

Even the Land of the Free has instituted a five-star system for ranking residential institutions to better inform the aged and their families. We haven’t bothered. But research for the royal commission shows that a majority of providers have staffing levels below three stars. And, the authors add, it doesn’t necessarily follow that the more you pay, the higher the quality.

Residential aged care can be so offputting that it’s gone from being a lifestyle choice to a last resort. So great is the public’s aversion to aged care that the government has had to offer a range of at-home assistance packages.

But, consistent with the half-arsed pursuit of Smaller Government, the government has allowed a waiting list of about 100,000 people to build up. And, since the packages are delivered by private providers, amazing proportions of the cost can be eaten up by “administrative costs”.

Duckett and Swerissen say that, while (much) more money is needed, this won’t be enough to fix the problem without not only better regulation but fundamental change in principles, governance and incentives. Access to extra funding should be tightly scrutinised so the money goes to upgrade staffing and not to greater profits for wealthy owners of provider businesses.

Back to tomorrow’s budget. The strongest motivation behind the Quixotic quest for Smaller Government is the desire of the better-off to pay lower taxes. Like Don Quixote, it has failed. Fixing it will cost billions. But blow that, let’s cut taxes regardless.

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Doing health admin on the cheap may mean things go wrong

In my game, where you spend years watching the antics of politicians and bureaucrats from a ringside seat – say, watching the inquiry into Victoria's tragic hotel quarantine debacle – you tend to become cynical. But not as cynical as a gym buddy of mine, who's had much experience of such inquisitions.

He says that when everyone's denying having made the fateful decision, but saying they don't know who did make it, it's usually a sign they're trying not to dob in the boss.

It's possible the boss in question was now-departed health minister Jenny Mikakos, but I doubt it. Bureaucrats from one department don't usually cover for some other department's minister.

One thing I've noticed over the years is that when the hue and cry is closing in on the really big political boss, it's not surprising to see someone else take the dive on their behalf. If it's a public servant writing the so-sorry-I-misled-you-prime-minister letter, they can expect to be looked after in their next appointment. When it's another minister, it's usually less congenial.

The inquiry revealed various instances of ministers claiming not to have been briefed by their departments. So, the Sir Humphreys work it out themselves and let their ministers know later? Don't believe it. The days of Yes, Minister are long gone.

These days, department heads – federal and state – are sacked so often that senior public servants live in fear of displeasing their minister. How might that happen? If you told them something they'd prefer to be able to say they hadn't been told. Or even if you gave them advice that really annoyed them.

As so often happens, what was missing from the quarantine inquiry's proceedings was acknowledgment of the role of ministerial staffers. They're invisible, apparently. These days, much communication between a department and its minister goes via the staffers. They decide what's too trivial, inconvenient or potentially embarrassing to be passed on.

In all the toing and froing before the inquiry, you may have noticed a lot of witnesses declining to accept responsibility for "collective decision-making" decisions. Such evasion of responsibility is one of the besetting sins of public servants. Their political masters ought to put a stop to it. Which they would – were they not too busy playing the same game.

Back to the search for a guilty party. In Canberra lore, conspiracies are always trumped by stuff-ups. So I don't find it hard to believe that no one in particular made the decision to outsource the running of hotel quarantine to private contractors. It really was a decision that, in Scott Morrison's memorable phrase, "made itself".

It was taken without much thought or discussion because "that's what we always do". Outsourcing the provision of public services has become so ubiquitous no one thought of doing it any other way.

You may think that outsourcing the delivery of public services to for-profit providers – a form of privatisation – must be the bright idea of some naive economist, and you'd be right. Actually, half right.

An economist who's put much thought into government "contracting out", Oliver Hart, of Harvard, demonstrated that it was a good idea if your goal is to cut costs, but a bad idea if you care about maintaining the quality of the service.

This is because of a problem economists call "incomplete contracts". It's humanly impossible to write a contract that covers every problem that could arise and every way the contractor could game the contract at your expense. When you deliver the service yourself, you retain control over quality. Hart was awarded the Nobel prize for his sagacity.

Outsourcing is hugely fashionable in business as well as government. In my experience, it's always about saving money in the fond hope any loss of quality won't be noticed.

Often, the saving comes from ending the good wages and conditions you pay your own workers by sacking them and sending them down the road to work for some contractor on lower pay and worse conditions. It's a way of side-stepping successful unions.

In the public sector, however, another attraction of outsourcing is that it blurs lines of responsibility. "The contractors are giving you a hard time? Blame them, not me." "You'd like to see the contract I've made with the supplier? Sorry, commercial in confidence."

Truth is, governments at both levels and of both colours have gone for years saving money by contracting out wherever possible and imposing annual "efficiency dividends" (an Orwellian term for public service redundancies).

They've given us government on the cheap because they believed we'd prefer a tax cut to decent service. They could have striven to give us better government – including government that was big on accountability and where lines of responsibility were clear – but they settled for cheaper government.

They've spent decades cutting corners in a hundred ways, hoping we wouldn't notice (or do no more than grumble about) the slow decline in quality. Now the pandemic has caught them out. Pity so many lives were lost in getting the message through.

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Heartless government sools computer onto needy citizens

Of the loads of films I saw last year, the most memorable was Ken Loach's I, Daniel Blake. I go to the movies for escapist entertainment, not to give my emotions a good workout but, even so, it left a lasting impression.

It was the story of a 59-year-old carpenter in Newcastle, England, whose cardiologist told him not to go back to work for a few months after he'd had a heart attack on the job.

What we saw was Blake's mistreatment at the job centre he went to for social security payments at the height of the Cameron government's austerity spending cuts.

It was run like an assembly line, with "clients" processed as fast as possible, with a complete lack of flexibility or consideration.

Nothing Blake said was listened to, but at his first sign of frustration he was rebuked for his utterly unacceptable behaviour and threatened with removal by security guards. He was repeatedly threatened with the "sanction" of having his dole suspended for such crimes as being late for his appointment.

He got nowhere when he visited the centre, had to hang on for ages when he phoned, and was always being told to fill out forms online. Small problem: he didn't have a computer and didn't know how to use one.

Sorry, online forms are "mandatory".

Why would a government treat its citizens so badly? Well, reading between the lines you saw the centre had been handed over to a private business. It probably underquoted to get the contract and had turned the centre into a sausage machine in the hope of saving enough on staff to make a profit.

I thought of Daniel Blake when I read of the way the Turnbull government is using an "automated debt recovery program" to harass former users of Centrelink.

It's using a computer program to go back several years, checking Centrelink benefit payments against records from the Tax Office, to look for apparent overpayments and demand the money be repaid.

Trouble is, the exercise is hugely prone to error. Eligibility for social security benefits is assessed on a fortnightly basis, whereas tax information is annual. The machine merely divides the annual figures by 26 and often gets the wrong answer.

Where the same employer's name has been recorded differently, the machine treats them as separate businesses, sometimes calculating "debts" that are thousands of dollars out.

The machine may send its demand to an old address, even though failure to respond within 21 days is taken as acceptance that the figure named is correct, and the trigger for debt collectors to be called in, with the addition of a 10 per cent "recovery fee".

The many leaks from appalled Centrelink staff suggest they've been discouraged from correcting obvious errors before the machine-generated demands are sent out, and discouraged from helping people in person, rather than just telling them to use the website.

It's clear this is a fishing expedition. You make what you know may often be erroneous claims for repayment, shift the onus of proof onto people with few records or resources, give them a scare, then sit back and see how much you rake in.

I confess to feeling much empathy for people struggling with the many digital tentacles of the ironically named MyGov website. I'm an accountant but I still struggle with its online tax return.

Its requirement for you to supply your spouse's income sets up a Catch 22 where neither you nor your spouse can submit a return without saying something you know isn't true.

This year I'm stuck on a section of the return which, when I try to save it and move on, just says ERROR. OK, what's the error? Doesn't say. But I know what it's thinking: that's for us to know and you to find out.

So far I've spent ages searching the site for the answer, to no avail. I'm waiting for the time and courage to do battle with the Tax Office's phone system - assuming that's still permitted.

Back on the Centrelink debacle, I've been amazed by the way the Centrelink boss, the junior minister, Alan Tudge, and the senior minister, Christian Porter, have each denied there's any problem.

Really? This is the way bureaucrats and politicians get their names into the history books for contributing to their government's demise.

So far they've mainly been picking on young people on the dole, but now they're moving on to invalids and age pensioners. Really? Courageous decision, minister.

What on earth is motivating them? Partly it's that, having made so much fuss about debt and deficit while in opposition, the government is having enormous trouble getting the budget deficit down.

It lacks the courage to tackle the big sources of rent-seeking by business interests, but is confident it can get away with cracking down on the tiddlers in social security.

It's worse than that, however. Porter and Tudge are from the Liberals' hard Right. You can see from their speeches and remarks they have little sympathy for people poor enough to need social welfare, and every sympathy for their own class, groaning under the weight of a tax rate of supposedly "almost 50 per cent".

Their sacred mission is to prevent the need for higher taxes by ensuring none of their department's "clients" get away with a dollar more than they're supposed to get.

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Why the era of reform has ended

In case you haven't noticed, you're staring at the end of the era of economic reform. It has ended because it's come to be seen by many voters as no more than a cover for advancing the interests of the rich and powerful at their expense.

The evidence that the jig is up is all around us, in Brexit, Donald Trump and, at home, the near defeat of a government that went to the election with just one substantive proposal - to phase down the rate of company tax - which it sought to hide behind the empty slogan of "jobs and growth".

In the Senate we've seen the rise of the protectionist Xenophones​ and the resurrection of One Nation in even madder form.

To call the end of the reform era is not deny we'll still see the occasional policy proposal worthy of that name - such as Malcolm Turnbull's highly desirable changes to superannuation tax concessions and Labor's plan to curb negative gearing and reduce the capital gains tax discount.

But these have become exceptional events, hidden among the more numerous proposals to disguise rent-seeking as reform.

The economic reform era began in the early 1980s with Maggie Thatcher, Ronald Reagan and, of course, the Hawke-Keating government.

Many of those early reforms were unavoidable and greatly beneficial. America's airline deregulation brought an end to the cosseted flag-carriers and their unaffordable fares. Britain needed to end nationalised coal mines and other inefficiencies.

In Australia, we needed to open up our economy to the reality of a globalising world: to deregulate an inefficient and expensive financial system, float the dollar, phase out protection and move from centralised wage-fixing to collective bargaining.

But from such a promising start, now it's over. What brought the era to its ignominious end? Its noble goals were lost as it was hijacked by faulty ideology and vested interests.

The sceptical approach towards government intervention of the otherwise naive economists promoting reform left them susceptible to the smaller-government ideology - the belief that the private sector always does things better than the public sector, that government does too much and taxes are always too high.

This made them sitting ducks for the greedy rich - who cloak their greed in "libertarianism", while actually resenting being asked to subsidise the poor via taxation.

Economists were also the dupes of business people anxious to find ways of increasing their profits easier than the hard graft of price competition and struggling for market share.

They happily turned the provision of government services over to private firms. It never occurred to them that the private providers might cut corners on quality, exploit the naivety of public officials, find a way to get at the pollies, or lose all sense of restraint in their efforts to rip money out of the public purse.

After the long list of disasters in the field of outsourcing - the great private childcare collapse, the exploitation of foreign students by firms selling phony courses in return for permanent residence, the fly-by-night pink batt installers, and the near destruction of TAFE - the punters can tell something's badly wrong.

An early area of outsourcing was the replacement of the Commonwealth Employment Service with a network of charitable and for-profit providers of "employment services". Just wait for its inadequacies to be exposed when next we suffer a severe recession.

The outsourced provision of aged care is likely to be an ever increasing headache for governments.

Then there's privatisation, where too often governments have sacrificed the reformist ideal of increasing competition to increase efficiency on the altar of using existing or newly created monopoly power to enhance the sale price.

Why maximise sale price at the expense of consumers? Because of the obsession with debt levels and maintaining credit ratings. Faced with a choice between efficiency and the budget deficit, too many state treasuries have looked the other way.

A win for accountants over economists.

But the reformers' greatest failing has been the conceit that they look after efficiency and leave equity to lesser mortals: they ignore their reforms' effect on fairness.

At a time when technological change and globalisation are shifting the distribution of market income in favour of the top few per cent of earners, they're pushing "reforms" to make the tax system less redistributive.

And the very reformers who want freedom for some industries to expand while others contract have been happy to allow the rate of unemployment benefits to fall to almost a third below the poverty line.

Then they wonder why the punters decide something is badly off-beam and turn to soothsayers and medicine men.

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Government outsourcing has many pitfalls

Labor's Mediscare will have a benefit if it causes our politicians to think twice before they resort to "outsourcing" or "contracting out" the provision of government services, a practice that's led to a string of disasters.

The pretext for Labor's claim that the Coalition was planning to "privatise" Medicare was the Turnbull government's intention to save a little money by shifting the processing of Medicare's many bank transfers from its giant cheque-writing agency, the Department of Human Services, to a private provider.

We wouldn't even have noticed this back-office switch, but Malcolm Turnbull felt obliged to swear the proposal would be abandoned.

This probably means he'll also have to give up any thought of outsourcing all the many other, pension, allowance and benefit payments the department makes.

One reason for doing so was that the department's computer system is old and clunky and needing to be replaced – a prospect that always seems to frighten governments, especially those trying to keep their budget deficit low by postponing needed asset replacement.

Since polls show the public is strongly opposed to all privatisation, it's not hard to imagine most voters wouldn't like the sound of outsourcing.

But if this realisation comes as a surprise to the Coalition, it may also be a caution to Labor, which over the years has also engaged in much outsourcing.

Much of it has gone on, at state and federal level. When a woman rang me the other day to do a government security check on someone I'd worked with, I was surprised to hear she worked, not for ASIO, but for a Canberra company called Key Vetting Services.

In principle, it's very simple. You call for tenders and if a private outfit can do the job more cheaply than your public servants can, you give it the job.

In practice, it's never simple. For a start, you can't be sure that what we're assured is saving the taxpayer money really is, once you measure it properly.

For instance, one of the ways federal and state governments seek to retain their AAA credit ratings is by using "public/private partnership" agreements to have the borrowing for motorways and other big projects done by some private enterprise. This way, the debt appears on its balance sheet rather than the government's.

Small problem: hiding the government's debt in this way ends up being far more costly to taxpayers. The oh-so-holy credit rating agencies turn a blind eye.

Federal and state departments spend a fortune each year on private sector consultancies. It's possible this saves money.

But it's also possible it was done to get around some directive to reduce staff numbers and is actually more expensive. Or maybe they got rid of people they later realised they couldn't do without, and had to pay top dollar to get 'em back.

Another dubious scheme is the sale and lease-back of government offices. The budget deficit takes a big dip in the year you sell the office off, but is worsened in subsequent years by the big rents you now pay.

These schemes are notorious for the outrageously good deals used to entice private sector players to take up the properties and rent them back.

A related version of outsourcing follows the notion that the provision of government services should be made "contestable". Services normally provided by government agencies or by non-profit community groups are opened up to for-profit providers.

Successive governments have done this with Job Services Australia, childcare centres and vocational education and training. The pink batts scheme was left entirely to for-profit providers.

With childcare, the government let one aggressive provider, ABC Learning, take over more than half the nation's centres before collapsing, at great inconvenience to parents and expense to taxpayers.

The disaster from the outsourcing of VET – again, federal and state – is still being cleaned up. The loss of future trained workers may hurt the economy for years.

Many people assume the private sector will always do things more efficiently – or less inefficiently – than those tea-drinking public servants.

Maybe. The private sector has a big advantage over the public sector: it has just one objective, to make a buck.

But what those who think this way often forget is that private sector tenderers have to undercut the public service's price and make room for their profit, which they hope to make as big as possible.

Often they do this by cutting corners on the quality of the service they deliver. Leave a loophole in your contract and they'll jump right through.

The public sector's big disadvantage is also its big advantage: it always has a range of objectives, imposed on it by politicians who know that voters will hold them responsible should the service prove really bad.

And here's a point you won't find in any textbook, but all the stuff-ups of recent years should have woken us up to: when you give businesses access to the government's coffers, a surprisingly high proportion of them lose all sense and start acting like robbers in Aladdin's cave.

Witness: all the unsafe behaviour by outfits trying to make a killing in the pink-batt boom; all the operators using inducements to sign up students for unsuitable courses, the costs of which were borrowed from the government; all the operators using the lure of permanent residence to rip off foreign students with phoney courses.

I also suspect that, for the Coalition, there's an additional, political motive: outsourcing some government service shifts economic activity to private enterprise, the part of the economy whose interests the Coalition champions, and to the people who are your friends and donors.

If so, why does outsourcing also need to save the taxpayer money?

The Turnbull government's intention to implement the Harper competition report's proposal for greater contestability in the delivery of "human services" is now likely to be approached with caution. No bad thing.

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Rationalists should stop burying their mistakes

I'm not a great proposer of royal commissions, but maybe such a spotlight is the only way to oblige blinkered economic rationalists to face the many failures of their knee-jerk advocacy of outsourcing, privatisation and deregulation.

Economists aren't as scientific as they claim to be, being prone to what psychologists call "confirmation bias". Whereas the scientific method requires you to seek disproof of your theory, economists - like the rest of us - note all the occasions when it seems to work and quickly forget any times when it didn't.

But, as the troubles of the for-profit trainer Vocation remind us, the instances of ill-considered micro-economic reforms producing dubious outcomes just keep piling up.

One class of reform that sounds fine in theory but often performs badly in practice is the outsourcing of government services. The theory says that just because some service has public-goods characteristics - it can't be provided profitably by the private sector in adequate quantity - and so must be provided at taxpayer expense, that doesn't mean it has to be delivered by public servants.

Why not get the best of both worlds by contracting outsiders to deliver the service on the government's behalf? You can call tenders and so ensure the government discharges its obligations at the keenest price. Often it will be charities and community organisations that are most interested, but why exclude for-profit businesses if they can offer a better price than the not-for-profits?

There's little doubt governments - and businesses, for that matter - have made significant savings by outsourcing particular functions. Sometimes this is because the contractor has access to economies of scale or scope not available to the outsourcer.

But I doubt if many savings arise purely from greater efficiency - especially not when profit margins have to be accommodated. No, usually the savings arise from side-stepping existing staffing levels, wage rates and conditions.

Often, the service is now provided using fewer, less-well remunerated workers, maybe with more casuals.

In which case, the saving may well come at the cost of a loss of quality - one the advocates of outsourcing aren't anxious to know about. The risk is greater if the contractor is also making room for his profit.

The advocates tell you it's all a matter of writing watertight contracts, but sensible people know that's not possible. They also know motivations count for more than legalities.

Why can I think of no thorough-going evaluations of the costs and benefits arising from outsourcing? It's not hard to call to mind a lot of examples where outsourcing to the profit sector has come scandalously unstuck.

Consider all the stuff-ups we've had with public-private partnerships for the construction and operation of infrastructure. The cases where seemingly reputable private consultants have grossly overestimated the number of motorists who'll use a tunnel, bridge or highway.

Even when these partnerships don't blow up, you often find the government has agreed to tie its hands on future road and even public transport options to make the deal attractive to the private partner. A hidden cost.

Consider the disaster when the authorities who'd recommended that private firms be allowed to deliver heavily subsidised childcare sat back as the deluded principal of ABC Learning took over half the nation's childcare centres before everything collapsed.

Consider the many foreign students ripped off by shonky trainers permitted by lax regulators to, in effect, sell the right to become permanent settlers.

Broadening the focus, remember when the Hawke government handed control of the wool reserve price scheme over to the industry, which eventually sent it broke. Remember the trouble when the Kennett government thought it was smart selling power stations for far more than they were worth.

Remember the Keating government privatising our monopoly airports and now, we discover, sweetening the deal by giving the owner of Sydney airport first refusal should a second, potentially competitive airport ever be built.

Remember the way some states sold their monopoly electricity networks, but our price-regulation regime failed utterly to stop the private owners badly overcharging power users.

Note how often customers and taxpayers have had to pay to clean up the mess created by micro-economic reformers who know a lot about theory but far too little about how the profit motive works in practice.

And where's the rationalists' learning curve? Where's the evidence they've learnt from 30 years of cock-ups? When will they learn respect for the terrible power of profits?

When will they learn that when the public sector plays poker with the private sector in a commercial-in-confidence back room, it's almost always the pollies and econocrats who emerge without their shirts?

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